Privacy Policy
Last Updated: September 2026
1. Overview
PracticeOS ("we," "us," or "our") provides an autonomous AI patient concierge, communication, and practice operations platform designed specifically for medical and wellness clinics. We prioritize the security, confidentiality, and integrity of data processed through our systems.
2. Information We Collect
We collect information provided directly by clinic customers, including practice names, contact information, provider credentials, and billing details. When patients interact with our automated voice concierge or SMS messaging tools on behalf of your clinic, we process audio streams, call transcripts, appointment requests, and communication logs strictly to facilitate clinic operations.
3. How Information Is Used
Information collected is used solely to provide 24/7 call answering, appointment scheduling, automated patient confirmations, review generation, and platform functionality. We do not sell, rent, or monetize patient or clinic data to third-party advertisers.
4. Data Security & Confidentiality
All data transmitted through PracticeOS is encrypted in transit using industry-standard TLS/SSL encryption and encrypted at rest. Telephony audio streams and transcripts are processed through dedicated enterprise-grade cloud infrastructure.
5. Contact Us
If you have any questions regarding this Privacy Policy or our security practices, please contact us at support@mypracticeops.com.